Frequently Asked Questions

Do You Ship Outside The UK?

Most of our items can be shipped outside the UK, but extra delivery charges will be incurred. Also, some items are simply too heavy (and therefore too expensive) to post abroad. Please contact us for details of costs. Our "Free Delivery Over £50" offer does not apply for non-UK orders.

How much do you charge for delivery?

Delivery costs vary for individual items, and multiple items have discounted delivery costs. Delivery charges are clearly shown when you view your basket. We also offer free delivery when you spend over £50.

How long does delivery take?

We always aim to post your order within 24 hours, and the time taken depends on the product. Most of our products usually take only 2 days to arrive at your door! However, please allow 15 working days for delivery.

What do I do if a product is faulty?

If a signature is required upon delivery, please inspect goods before signing. If you sign the goods as undamaged, we may not be able to claim back damages caused by delivery companies. Please contact us immediately if your order is damaged.

What do I do if I don't like the product?

If for any reason you don't like the product you receive, send it back and we will refund the sale price as long as the items are returned in good condition. I've found one of your products cheaper elsewhere! Check out our Price Promise! We will do our best to beat the price!

What payment methods can I use to pay?

We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. We also can take orders over the phone (See contact page). Will I receive confirmation of my order? Once you have completed your order, you will receive an automated email from us confirming your order. If you do not receive this email shortly after you have ordered, please check your JUNK mail folder. If it's not there, please contact us.

What do you do with my order details?

We do not store your credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred via 128-bit SSL encryption. We store your contact details securely on a database for future reference but we do not pass these details on to any third parties!